Shipping Policy

Spoolmaster Pro

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. We'll notify you by email if there is a significant delay with your order.

Shipping Rates

• Flat rate shipping applies to all orders under $50
• Free shipping on all orders $50 and over

Shipping rates are calculated and displayed at checkout before you complete your purchase.

Delivery Times

Estimated delivery time is 7–15 business days from the date of shipment, depending on your location.

Please note: because our products ship internationally, delivery times are estimates and not guaranteed. Delays caused by customs processing, local courier handling, weather, or other events outside our control may extend this window.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's progress.

If you haven't received tracking information within 3 business days of placing your order, please contact us at [INSERT SUPPORT EMAIL].

Customs, Duties, and Taxes

Spoolmaster Pro is not responsible for any customs fees, import duties, or taxes that may be charged once your package reaches your country. These charges, if applicable, are the responsibility of the customer and are determined by your local customs office.

Lost or Delayed Packages

If your tracking shows no movement for an extended period, or your package appears lost in transit, please contact us at [INSERT SUPPORT EMAIL] and we will work with you to locate your order or arrange a resolution.

Questions

If you have any questions about shipping, reach out to us at [INSERT SUPPORT EMAIL].